The ACA Team
When clients choose ACA, they work with knowledgeable, senior professionals that understand both current industry conditions and their historical context. This ensures that clients receive specialized insights that will help them solve today's problems as well as preparing effectively for the future.

Click on the names below to learn more about each ACA team member's exceptional talents and experience.
Affiliated Companies
Waguih F. Ouess
Mr. Ouess has over thirty-five years of senior management experience with airports, aviation service providers and airlines. He has held senior management positions at the Port Authority of New York and New Jersey, Triangle Aviation Services and Pan American World Airways.

In 1998, Mr. Ouess joined The Port Authority of New York and New Jersey as a Senior Manager in the Aviation Department and was responsible and instrumental in developing and leading a team that expanded customer care programs and cargo services initiatives, developed service standards, implemented a color coded way-finding standards that were featured in DreamWorks Production of "The Terminal" and introduced terminal planning and design standards for passenger terminal developments. Worked with J.D. Power, LRA Worldwide, Maritz and TNS to expand market research and performance measurements. Was the lead person for e-airport initiatives for the bi-state agency's four commercial airports of John F. Kennedy, Newark Liberty, LaGuardia and Stewart International. Piloted RFID Baggage applications with IBM and Emirates, drafted key customer service requirements that were adopted by the US DOT Flight Delay Task Force and was a delegate to the US DOT on passengers with disabilities. Following the tragic events of September 11, 2001, he helped organize his Division with recovery and business continuity plan and was instrumental in expanding partnership between airports, airlines, governments and technology suppliers to simplify passenger travel and benefit all stakeholders.

In 1990, Mr. Ouess joined Triangle Aviation Services as Executive Vice President of Sales and Marketing where he contributed to the company's growth until joining the Port Authority.

Mr. Ouess prior experience includes senior management positions with Pan American World Airways, inc. including; System Director responsible for over 500 Ground Handling and Airport Services agreements at ninety airports worldwide; As a member of a senior team he helped develop the start up of the Pan Am Helicopter Service from mid-town Manhattan, the start up of the Pan Am Northeast Shuttle in the Historical Marine Air Terminal at LaGuardia, the start up of Pan Am Express in Europe (Berlin based), the transfer of the Pacific Division assets to United Airlines and the Inter-German Service assets to Lufthansa; Director at Newark Liberty International Airports where he facilitated the merger of National Airlines with Pan Am's operations; Director of Pan Am's operation at John F. Kennedy responsible for all terminal and passenger services operations and managing a work force of over 400 employees; Instructor for Kepner- Tregoe Trouble Shooting and Decision Analysis Techniques;

Mr. Ouess was the International Air Transport Association (IATA) Task Force Chairman and Founding Officer of the IATA Ground Handling Council (IGHC), was an active delegate to the Simplifying Passenger Travel Interest Group now the IATA Passenger Experience Management Group (PEMG) and the World Routes Development Forum.

He is multi-lingual in French and Arabic and is a member of the Wings Club.